Refund policy

Refund & Return Policy

Last Updated: September 14, 2026

At VYKO, we want you to have a positive shopping experience. If you experience a problem with your order, please contact us and our customer support team will review your request.

This Refund & Return Policy applies to purchases made through the VYKO online store.

1. Returns

We accept eligible return requests within 14 days of delivery.

To be eligible for a return, the product must be:

  • Unused and in its original condition;

  • In its original packaging, when applicable;

  • Free from damage caused by the customer; and

  • Accompanied by proof of purchase or the original order number.

Some products may not be eligible for return due to their nature. Any applicable exclusions will be stated on the product page or communicated before purchase.

Please contact VYKO before sending any product back. Do not send a product to an address without receiving return instructions from our customer service team.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us at:

hello.vyko@gmail.com

Please provide:

  • Your order number;

  • A description of the issue;

  • Clear photos of the product;

  • Photos of the original packaging and shipping label, when applicable; and

  • A short video when necessary to demonstrate a functional defect.

This information may be required to verify the issue with our fulfillment or shipping partner.

If the issue is confirmed to have resulted from an error in fulfillment, shipping, or a defective product, VYKO may offer, at its discretion and subject to applicable circumstances:

  • A replacement at no additional product cost;

  • A reshipment; or

  • A refund to the original payment method.

3. Products Damaged During Delivery

If your product arrives damaged, please notify us as soon as possible after delivery.

Photos or videos may be required to document the condition of the product and packaging.

If the damage is confirmed, we will work with our fulfillment partner to determine the appropriate resolution.

4. Missing or Incorrect Products

If an item is missing from your order or you received the wrong product, please contact us with your order number and photographic evidence of the package and product received.

After verification, VYKO may provide a replacement, reshipment, or refund, depending on the circumstances.

5. Lost or Undelivered Orders

If your order has not arrived within the applicable delivery period, please contact us so that we can review the tracking information.

If the carrier confirms that the package was lost or the shipment qualifies for a refund or replacement under the applicable fulfillment policy, VYKO may offer a replacement or refund.

An order that is marked as delivered by the carrier may require additional documentation or confirmation before a refund or replacement can be approved.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned, lost, or delivered to an incorrect address because incorrect information was provided by the customer, VYKO may not be responsible for the resulting shipping costs.

If the order has not yet been processed or shipped, please contact us immediately at hello.vyko@gmail.com to request a correction.

7. Order Cancellation

You may request cancellation of your order before the order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If cancellation is approved before fulfillment, the purchase amount will generally be refunded to the original payment method.

8. Customer-Requested Returns

If you simply change your mind or no longer want the product, a return may be accepted when the product is eligible and the request is made within the applicable return period.

Unless the product is defective, damaged, incorrect, or otherwise the responsibility of VYKO or our fulfillment partner, the customer may be responsible for return shipping costs, where permitted by applicable law.

Return shipping costs are generally non-refundable.

9. Refunds

Once your refund request has been reviewed and approved, the refund will be issued to the original payment method used for the purchase, unless otherwise required by applicable law.

After VYKO processes the refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Refund processing times may vary depending on the payment method and financial institution.

10. Refunds for Approved Claims

For eligible claims involving damaged, defective, incorrect, missing, or undelivered products, VYKO will review the available evidence and determine the appropriate resolution.

Because VYKO works with third-party fulfillment and logistics providers, certain claims may require additional verification before a refund or replacement can be approved.

11. Return Shipping

When a return is required, VYKO will provide return instructions after reviewing the request.

Do not return an item before contacting us and receiving return instructions.

If the return is required because of a defective, damaged, incorrect, or incorrectly fulfilled product, VYKO will determine the appropriate return or replacement procedure.

If the return is requested because of customer preference or change of mind, the customer may be responsible for return shipping costs, where permitted by applicable law.

12. Non-Returnable Items

Certain products may not be eligible for return, including, where applicable:

  • Personalized or custom-made products;

  • Products that have been used or damaged after delivery;

  • Products that cannot be returned for hygiene or safety reasons;

  • Products specifically identified as non-returnable on their product page; and

  • Other products excluded by applicable law or fulfillment restrictions.

13. Evidence and Fraud Prevention

To protect our customers and our business, VYKO may request reasonable evidence to verify a refund or replacement claim.

This may include photographs, videos, tracking information, packaging information, or other documentation.

False, altered, misleading, or fraudulent evidence may result in the rejection of a claim and may lead to further action where appropriate.

14. Third-Party Fulfillment

VYKO may use third-party suppliers, fulfillment centers, shipping carriers, and logistics providers to process and deliver orders.

Our internal supplier policies may affect how a customer claim is investigated and resolved. However, nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

15. Legal Consumer Rights

This policy does not limit any rights or remedies that you may have under applicable consumer protection laws.

Where applicable law provides consumers with rights that are more favorable than the terms of this policy, those legal rights will apply.

16. Contact Us

If you have questions about a return, refund, replacement, or order issue, please contact us:

VYKO
Email: hello.vyko@gmail.com
Business Hours: Monday–Friday, 8:00 AM–7:00 PM

Please include your order number in your email so that we can assist you as efficiently as possible.