Shipping Policy

Last Updated: September 14, 2026

At VYKO, we work with trusted fulfillment partners and international shipping providers to deliver our products to customers in the United States and other eligible destinations.

Because products may be fulfilled from different warehouses and suppliers, shipping times, carriers, and delivery methods may vary depending on the product and destination.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and verified.

During periods of high order volume, holidays, promotional events, supplier delays, or inventory shortages, processing may take longer.

Processing time is separate from shipping transit time.

Once your order has been processed and shipped, tracking information will be provided when available.

2. Shipping Times

Estimated shipping times vary depending on the product, shipping method, destination, warehouse, carrier, customs procedures, and other logistical factors.

For most standard shipments, delivery may take approximately 10–15 business days after processing, depending on the destination and shipping method selected.

Some products may have different estimated delivery times. The estimated delivery time applicable to your order will be displayed during checkout or on the relevant product page whenever available.

Shipping times are estimates and are not guaranteed delivery dates.

International shipments may experience additional delays due to customs clearance, carrier congestion, weather, holidays, or other circumstances outside of VYKO's control.

3. Shipping Origin

Depending on the product, orders may be shipped from fulfillment centers or supplier facilities located in the United States, China, or other countries.

The shipping origin may vary from one product to another.

Some products may be fulfilled domestically within the United States, while others may be shipped internationally.

4. Shipping Carriers

VYKO does not guarantee the use of a specific shipping carrier.

The carrier is selected according to factors such as the product, shipping origin, destination, package size and weight, available logistics routes, and carrier performance.

International shipments may involve more than one carrier. A local delivery carrier may take over the package after it arrives in the destination country.

5. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

VYKO may occasionally offer free shipping or promotional shipping rates. Any applicable promotion and its conditions will be displayed at the time of purchase.

6. Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please note that tracking information may take some time to become active after the shipping label is created.

For international shipments, tracking updates may temporarily pause while the package is traveling between countries or undergoing customs processing.

A temporary lack of tracking updates does not necessarily mean that the package is lost.

7. Customs, Duties, and Taxes

For international shipments, your order may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

VYKO does not control customs processing times or the fees imposed by local authorities.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before completing your order.

If you realize that your address is incorrect, contact us immediately at:

hello.vyko@gmail.com

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

VYKO may not be responsible for additional shipping costs, delays, returned packages, or lost packages resulting from incorrect or incomplete information provided by the customer.

9. Delivery Attempts and Unclaimed Packages

Customers are responsible for being available to receive their package or following the carrier's instructions when a delivery attempt is unsuccessful.

If a package is returned to the sender because it was refused, unclaimed, or could not be delivered due to incorrect or incomplete address information, additional shipping costs may apply if a reshipment is requested.

10. Delayed Shipments

Although we work with fulfillment and logistics partners to provide reliable delivery, shipping delays can occur.

Possible causes include:

• Customs clearance;

• Weather conditions;

• Carrier delays;

• Holidays;

• High shipping volumes;

• Supplier or inventory issues;

• Transportation disruptions;

• Incorrect or incomplete address information; or

• Other circumstances beyond VYKO's reasonable control.

If your order appears to be significantly delayed, please contact us at hello.vyko@gmail.com with your order number so we can review the shipment.

11. Lost Shipments

If tracking indicates that a package has been lost or the shipment remains undelivered beyond the applicable carrier or fulfillment-provider timeframe, VYKO will review the situation with the relevant shipping or fulfillment partner.

Depending on the circumstances and the applicable fulfillment policy, VYKO may provide a replacement or refund.

For orders fulfilled through third-party providers, eligibility for a refund or replacement may depend on the provider's applicable shipping and claims procedures.

12. Delivered but Not Received

If tracking shows that an order has been delivered but you cannot locate the package, please first check:

• Your mailbox or usual delivery location;

• Around your property;

• With household members or neighbors; and

• Any delivery instructions or pickup location indicated by the carrier.

If you still cannot locate the package, contact us at hello.vyko@gmail.com.

Additional verification may be required before a replacement or refund can be considered.

13. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide your order number and clear photographs or video of the package and product.

This documentation may be required to submit a claim to our fulfillment or shipping partner.

For information regarding refunds or replacements for damaged products, please review our Refund & Return Policy.

14. Multiple Products in One Order

If you purchase multiple products, they may be shipped separately depending on their availability, supplier, warehouse location, or shipping method.

As a result, you may receive separate packages and tracking numbers for the same order.

This does not necessarily mean that part of your order is missing.

15. Shipping Restrictions

Some products may not be available for delivery to certain countries, territories, remote locations, or addresses due to supplier, carrier, customs, product, or regulatory restrictions.

If an order cannot be fulfilled to the destination provided, VYKO may contact you to offer an alternative solution or, where appropriate, issue a refund.

16. Third-Party Fulfillment

VYKO may use third-party fulfillment and logistics providers, including suppliers and shipping partners, to process and deliver orders.

These providers may have their own operational requirements, shipping restrictions, tracking procedures, and claims processes.

VYKO will work with the applicable provider when investigating shipping issues while maintaining the customer-facing responsibility for assisting with your order.

17. Contact Us

If you have any questions about shipping, tracking, delivery, or your order, please contact us:

VYKO
Email: hello.vyko@gmail.com
Business Hours: Monday–Friday, 8:00 AM–7:00 PM

Please include your order number whenever contacting us about an existing order.

We are happy to assist you and will do our best to provide a smooth shopping experience.